The project was launched through a kick-off workshop. It was well-attended by the community partners and the council and 96 ideas were generated. It is unclear whether there was an expectation of an on-going commitment from the original group of attendees but on-going engagement has reduced to a core delivery group. Some of this core group, have found the additional project work unmanageable within their resources and have identified the need for better understanding of expectations at the outset.
The process we followed for Public Services by Design