The process we followed for Public Services by Design

The project was launched through a kick-off workshop. It was well-attended by the community partners and the council and 96 ideas were generated. It is unclear whether there was an expectation of an on-going commitment from the original group of attendees but on-going engagement has reduced to a core delivery group.  Some of this core group, have found the additional project work unmanageable within their resources and have identified the need for better understanding of expectations at the outset.

4 Responses to The process we followed for Public Services by Design

  1. When projects are run by volunteers there needs to be a change of expectations. Ask yourself; how can get what you need on half a side of A4? For people who give up their time voluntarily, any ‘ask’ that is not essential or explicit is likely to be considered extraneous.

  2. Feedback from some of the community leads included in the initial workshop is that the approach was patronising – some people did not want to come back after the break! One might assume this was because the approach did not recognise the existing skills and knowledge of the group, or maybe it was the overall pace or the overall starting point which needed to assume zero knowledge.

  3. High Trees was not there at the initial workshop but ended up delivering 3 of the projects and has taken on financial management of 6! Although we are well placed to deliver these projects and are supportive of the project aims, it has been challenging to deliver on these in addition to our other commitments.

    The main challenge to including these projects in our workplan was the lack of time to plan and prepare – it was “you have 30 days – go!” That was a little stressful but we have learned from the process as well.

  4. salomesimoes says:

    Picking up on the comments made by violetTherese, this process promised council support in the short term, while the projects were prototyped to learn from the process and to let them demonstrate their value. It may have been expected that, if the project was successful, further funding would become available.

    Supporting community projects without a long-term or sustainability plan poses risks as, if no further support is available, the hard-won achievements could be lost and those that engaged in the process may be disappointed.

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